Vignette Basic Support
This level of support is intended for businesses that need technical expertise, installation support, and flexible self-service tools but do not require after hours support. This may include businesses that are running internal non-production applications.
Basic Support includes:
- Access to:
- Vignette Connect – Customer self-service portal
- Technical library and other documentation – Online manuals, FAQs, datasheets, whitepapers, and so on
- User community – Private newsgroups and threaded discussion groups
- Code Library
- Vignette On-Line Support System (VOLSS) – Web-based system for communicating technical issues
- Knowledge Base – Solutions for problems other customers have seen, tips, in-depth product information and how-tos
- Vignette Express – Download location for the latest versions and patches of Vignette products, available 24x7
- Release, Patch, and QuickFix Notes
- Named contacts – Four
- Guest contacts – Unlimited
- Telephone support during business hours
- Case reporting – Reports that you can create in VOLSS to summarize ticket activity
- Go-live assistance – Business hours
- Upgrade support – Business hours
