Vignette Transactional Content Management Solutions
Delivering Best-in-Class Multi-Channel Customer Experience
Despite all the talk about the 'paperless office,' companies and government organizations continue to generate and receive large volumes of paper documents that need to be captured, processed, managed and retrieved. At the same time, customer and constituent demands have forced organizations to interact with them through Web, e-mail, mobile devices and other channels. Organizations continue to look for ways to lower their processing costs and improve their business performance, not to mention governance, fraud prevention and compliance.
Vignette's Transactional Content Management (TCM) platform provides a scalable and cost effective solution to enable organizations to manage and optimize their front-end and back-end business processes. Only Vignette offers true Web 2.0 multi-channel interaction capabilities to deliver the customer experience that matters.
Vignette TCM platform is used in a variety of industries including:
- Healthcare: for patient records management, patient revenue cycle management, patient administration and other key business processes
- Insurance: for new business underwriting, claims processing, policy administration, policy holder on-line services and other key business processes
- Financial Services: for new account opening, loan and mortgage origination, wealth and investment management, customer on-line services and other key business processes
- Public Sector: for citizen portals, workers' compensation, tax processing, immigration processing and other key business processes
Enabling Industry Business Processes with Vignette Transactional Content Management Products
Multi-Channel Content Capture
Enterprise information comes from a variety of sources: paper, electronic forms, Web transactions, e-mail, fax and digital media. Vignette truly supports multi-channel content capture through Vignette Image Capture for paper scanning, Vignette Web Capture for Web transactions, Vignette Bulk Capture for automated capture for a wide range of formats from office documents to video and voice files, Vignette Email Capture for emails and Vignette Report Manager for computer output formats.
High Volume Imaging & Archive
Vignette Collection Manager and Vignette IDM provide highly scalable, standards-based, enterprise repositories for storage and retrieval of all types of transactional and unstructured content like documents, images, digital assets, emails and Web transactions. Both repositories offer high performance, lower total cost of ownership and disaster recoverability.
Human and Document Centric Business Process Management (BPM)
Vignette Case Manager provides powerful and flexible business process management solution for defining and deploying human or document centric business processes. Organizations can automate and streamline high-value customer or constituent initiated business processes such as insurance underwriting and claims, mortgages and loans, investments, retirement, disputes, licensing, taxation and immigration. Vignette Case Manager can be used in conjunction with Vignette Collection Manager and Vignette IDM repositories as well as any 3rd party or legacy repositories.
Customer Communication Management
Vignette's customer or constituent correspondence generation capability enables organizations to provide interactions of consistent quality across multiple communications channels, including the Web, e-mail, phone and postal mail. It supports interactions across all of these channels, forming a hub through which all incoming and outgoing interactions pass. Repository independence enables greater access to customer or constituent data by breaking down content silos, which ultimately helps the organization to provide a richer customer or constituent experience.
Record Management
Vignette Record Manager provides enterprise class records management capabilities for electronic and physical records, including support for record classification, retention and disposition management, security, auditing, e-discovery and litigation management. In conjunction with Vignette Collection Manager, Vignette Record Manager can be deployed as a standalone repository environment or integrated with Vignette IDM or external repositories in order to apply corporate records standards to documents across the organization. It also offers out of box interoperability with Microsoft Office SharePoint Services (MOSS).
Lifecycle Management
Vignette TCM offers full content lifecycle management support including creating, checking-in, checking-out, reviewing, approving, versioning, annotating, indexing, publishing, retrieving, archiving and deleting content.
Web 2.0/Social Collaboration
Vignette Social Media takes the power of Web 2.0 and offers organizations a next generation enterprise collaboration solution to create a collaborative environment among customers, employees and partner delivering an engaging and interactive environment where information and ideas propagate freely.
Compliance and Governance
Vignette TCM enables organizations to enforce defined security rules and provide a comprehensive audit trail of every action that is taken on a case. Tight integration between Vignette Record Manager and Vignette Case Manager helps organizations address document retention and disposition requirements as an inherent part of business processing, while simplifying adherence to regulatory requirements and corporate governance. It has been certified to US DOD 5015.2 Standard Chapter 2 and Chapter 4 and The National Archives 2002 (TNA 2002). It also helps organizations meet regulatory mandates such as the Gramm Leach Bliley Acts and industry standards such as SEC17a-3 and 17a-4. Vignette is unique in the industry because it can extend records management and compliance to Web transactions through Vignette Web Capture.
Interoperability w/ IT Systems
Vignette's highly extensible TCM platform can interoperate with 3rd party or legacy IT systems using Web services designed for a Service Oriented Architecture deployment. It also offers out of box integration with Microsoft Office SharePoint Services (MOSS) and XAM support for integration with 3rd party storage repositories.